RETURNS/TERMS and CONDITIONS (T's & C's)
We hope that you are
pleased with your publications/Development Wheels. Ordering publications
online can sometimes be difficult and sometimes you might not receive what
you hope you've ordered - it's a bit like buying a book you think you'd
like, only to find out half way through that its not for you - but of
course by then its too late.
So here at KMMD
Publications, you can return off-the-shelf
items if on receipt/first inspection, the content is not what you
thought you wanted or if you have made a mistake with
This returns policy is for off-the-shelf purchases made through this
If, on receipt of your order, you find that you have ordered the
wrong publication, or it's not what you wanted, then it can be returned.
To do this, you will
need to send back the publication well packed so that we receive it in the
condition it was sent out in. Contact details are at the bottom of this
page. This means that we can then re-stock the publication and make it
available for re-sale. If it is not received in a new condition, we can't
re-stock it and therefore I'm afraid we cannot refund you for it,
or replace the items without a charge.
Packing advice -
For 'well packed' we suggest at the very least using the materials your
items were sent out in. We send out publications in hard backed envelopes
and/or boxes for protection. If you don't have (or can't use) these
materials please ensure you use boxes and cardboard to protect the items
during transportation. Poor packing might save a little on the
transportation cost, but it will be expensive if we receive the items back
in a damaged state and can't refund or replace free of charge. Thank you.
You will need to send
back the publication at your own expense and we suggest you get proof of
If sending by Royal Mail, you will need to visit your local post office to
post the item and get proof of postage.
2) REFUNDS - Where you would like to return an item
and have a refund, please note that all returns will
incur costs against your original purchase price. This is to cover our
costs/overheads for the item you originally ordered. These overheads will
include our original postage costs, packing materials, PayPal/finance
fees (that we have incurred through the original sale) and re-stocking
costs (of 10% of the original cost of an item).
After receipt and inspection of the publication/publications, we will then re-stock the
item/items and finalise the
details of your refund. Where possible we will refund you by using
the same method as that for which you paid for the publication. So if you
paid by PayPal we will try and refund you through PayPal. If it is not
possible to refund you with the same method, we will issue you with a
credit note, or if possible make arrangements to refund by BACS (bank
Please note that where we
specify free P&P with an item (i.e. some Development Wheels), that this is
offered inclusive of us supplying you with the item/items.
Therefore, if it is returned, we
have still incurred postage/delivery costs etc. and therefore, if you return the
item, we will still need to subtract all of the above (inc. P&P) from your
purchase price to cover the costs we have incurred in sending out your
original order. Your refund will then be made after subtracting the costs
we have incurred.
3) REPLACEMENT - If
you require a replacement item/items (instead of a refund), we can send
this/these out to you, but we will need to make an extra delivery charge
for resending out the replacement items. We will advise you of this prior
to you returning the item/items. There will be no other additional charges
subject to receiving back your original item/items in a new condition -
Please see (1) above.
None of the above
affects your statutory rights and we offer this returns policy to try and
help you if you have made a mistake with your order.
That said, we all make
mistakes and that includes us.
So if we have sent you the wrong publication, we will make arrangements
for you to send it back to us free of charge. On receipt, we will then
send you the correct publication and refund you any postage costs that you
have incurred in returning the publication to us.
When ordering, you can
purchase online using a debit or credit card. Or if you have a PayPal
account you can use this to pay for your order.
To continue on this
site, start by returning to the
To check on ordering
your publications, please click here
Note: Overseas buyers (in Europe and the US) can also order online, as we
can ship to these areas - please click here for
more details about overseas orders, BEFORE ordering.
Terms and conditions.
Where we refer to
'publications' in our description, this can mean any of the items
available through our website. These include Development Wheels,
Developmentors, Glo-ies, Toolkits, Manuals, Booklets, Folders and any
You are purchasing
publications from us based on the details given on our website. It's a lot
like buying books online, so if you find that on receipt of the
publication, it is not what you wanted, you can return the item based on
our returns policy above.
If we have sent you
the wrong item, we will replace it with the correct one free of charge -
see returns policy above.
For some smaller
items, when buying publications/Development Wheels online, we offer free
postage (P&P). This free P&P keeps the cost of smaller items down and is
offered to encourage your purchase. However we do incur costs when we
offer this with a publication and therefore if there are problems with
your purchase we do reserve the right to exclude the P&P costs we have
incurred from any refund as a result of your purchase, where you have
received the item your ordered (and perhaps want to now return it).
Please note that
our returns policy highlighted above is for off-the-shelf orders only. It
does not cover Customised production
Nothing contained on our website
affects your statutory rights.
Send to: KMMD
Publishing, Red Lion House, Bergh Apton, Norwich NR15 1BU